Job Details

NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS interactions from independent contractors, identify trends, and collaborate with certification and operations teams to meet client standards. You will monitor interactions in real time or post hoc, review customer satisfaction, and provide actionable recommendations to improve quality scores and procedures.Strong Excel and Office 365 skills, attention to detail, and independent work capability are#J-18808-Ljbffr