Job Details

Front Office ManagerWe're seeking a guest-focused professional to join our team as a Front Office Manager. If you are passionate about unforgettable guest experiences and motivating a team of dedicated individuals, we want to hear from you!What You Will Bring to the Table:Strong background in customer service, premium or luxury preferredAbility to de-escalate high-pressure guest complaints, manage VIP arrivals, and consistently drive Brand Standard Audit compliance.Demonstrated experience in motivating teams to elevate guest experienceOpen availability, with an emphasis on eveningsMarriott FSPMS knowledge preferredWhy Join Us?Join a Market-Leading Property – Represent the largest and most active hotel in the region, with unmatched convention and event capabilitiesCulture That Matters – Join a company grounded in core values, where trust, relationships, and people come firstCollaborative Support – Partner with experienced leaders in Sales, Marketing, and Operations across PCH Hotels & ResortsCareer Growth – Be part of a portfolio of award-winning hotels with opportunities to grow your careerCompetitive Rewards – Comprehensive compensation and benefits, including medical, dental, vision, 401(k), PTO, and travel perksIf you're ready to lead at a high level and drive results for one of the Southeast's most unique convention hotel experiences, we'd love to connect!Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.