Job Details

E-Commerce Warehouse Manager

We engineer leading fluid solutions that keep the world moving and we're building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries. PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam's Polishes, B&B Blending, Kost USA, Star brite, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence. From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that's redefining what's possible in fluid technology.

Position Overview:

We are seeking an experienced E-Commerce Warehouse Manager to lead and oversee all e-commerce distribution and fulfillment operations. This role is responsible for managing the end-to-end process of direct-to-consumer (DTC) order fulfillment, including picking, packing, shipping, returns processing, and inventory management for our online sales channels. The E-Commerce Warehouse Manager ensures fast, accurate, and cost-effective fulfillment while driving continuous improvement across e-commerce warehouse operations.

Key Responsibilities :

• Manage and direct all daily e-commerce warehouse operations, including DTC order fulfillment, picking, packing, shipping, and returns processing
• Develop and execute strategies to optimize e-commerce fulfillment speed, accuracy, and cost-efficiency
• Oversee and manage the Direct-to-Consumer (DTC) shipping team, ensuring timely and accurate order fulfillment across all online sales channels
• Analyze and optimize e-commerce shipping workflows to improve efficiency, reduce errors, and increase throughput
• Supervise kitting operations, including scheduling, staffing, and quality control for subscription boxes, promotional bundles, and special e-commerce packaging
• Track and report on kitting performance metrics, including output, labor efficiency, and cost per kit
• Plan and manage kitting work orders and schedules to ensure alignment with customer demand, promotional calendars, and on-time fulfillment
• Monitor and manage e-commerce order volume forecasting to align staffing and resources with demand fluctuations, seasonal peaks, and promotional events
• Ensure inventory accuracy for e-commerce SKUs through cycle counts, audits, and real-time inventory tracking
• Coordinate with E-Commerce, Marketing, and Customer Service teams to align fulfillment operations with online sales strategies, promotions, and product launches
• Manage relationships with parcel carriers and last-mile delivery providers to negotiate rates and ensure service level agreements are met
• Implement and maintain quality control processes to minimize order errors, damages, and customer complaints
• Identify opportunities for process improvements, automation, and technology adoption to enhance e-commerce fulfillment operations
• Implement and enforce safety standards and operational procedures within the e-commerce fulfillment area
• Manage returns processing workflows to ensure efficient inspection, restocking, and disposition of returned merchandise

Supervisory Responsibilities:

• Recruit, interview, and select qualified e-commerce fulfillment staff based on skills, knowledge, and job requirements
• Lead, mentor, and develop team leads and warehouse associates within the e-commerce fulfillment operation
• Manage performance through regular evaluations, goal-setting, coaching, and ongoing training
• Direct daily task assignments and provide guidance and support as needed
• Partner with HR on disciplinary actions, employee relations, and workforce planning
• Manage work schedules and staffing levels to accommodate e-commerce order volume fluctuations and peak seasons
• Approve PTO requests, timesheets, and ensure accurate labor tracking

Qualifications:

• 3+ years of warehouse or distribution experience with a focus on e-commerce fulfillment or DTC operations (required)
• Previous management or supervisory experience leading fulfillment teams (required)
• Strong understanding of e-commerce order management, pick/pack/ship processes, and returns logistics
• Experience with small parcel shipping (UPS, FedEx, USPS) and rate optimization
• Experience with kitting, subscription fulfillment, or promotional packaging operations
• Familiarity with warehouse management systems and e-commerce platforms (SAP preferred; Shopify, WMS, or OMS experience a plus)
• Strong organizational, analytical, problem-solving, and communication skills
• Knowledge of safety regulations and warehouse best practices
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to lift up to 50 lbs. and work in a warehouse environment
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred); equivalent combination of education and experience considered

Schedule:

• Full-time, approximately 40+ hours/week (additional hours may be required during peak periods and promotional events)
• On-site at the Montgomery, Alabama facility

What We Offer:

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Generous 401k match
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check and drug testing, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI) Our Commitment to Fairness and Transparency The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.