Job Details

Customer Support Specialist

A position is available for a Customer Support Specialist. This role supports the Customer Accounting and Customer Service operations within a business office environment. The individual will also provide assistance to the Call Center team as needed to ensure efficient and effective customer service delivery.

Key Responsibilities

• Maintain a safe, professional, and customer-focused work environment.
• Provide support to front-line customer service representatives.
• Assist with daily cash handling, balancing, and reconciliation processes.
• Support front-line staff in managing and resolving customer inquiries and complaints.
• Assist with kiosk operations and payment transactions.
• Provide backup support to the Call Center as needed.

Required Qualifications

Education: A high school diploma or equivalent is required.

Experience: A minimum of three years of customer service experience is required.

Technical Skills: Proficiency in Microsoft Outlook, Word, and Excel is required, along with strong typing and data entry skills.

Preferred Qualifications

• Fluency in Spanish is highly preferred.
• Bilingual candidates are encouraged to apply.

Knowledge, Skills, and Abilities

• Strong customer focus and interpersonal communication skills.
• Proven accuracy and accountability in cash handling.
• Solid computer literacy and the ability to learn new systems.
• Effective verbal and written communication skills.

Behavioral Competencies

• Demonstrated ability to build and maintain effective working relationships.
• Positive, team-oriented attitude with a focus on customer satisfaction.
• Strong problem-solving skills and the initiative to take appropriate action.
• Availability is required between 8:00 a.m. and 5:00 p.m.

Compensation & Benefits

The pay rate for this position is between $20.00 and $30.00 per hour. A range of supplemental benefits is offered, including medical, dental, vision, life, and disability insurance plans. An Employee Stock Purchase Program (ESPP) and a 401K program are also available. Additional resources include a Health Savings Account (HSA), an Employee Assistance Program (EAP), and a corporate discount savings program. Professional development opportunities include access to an on-demand training program, certification preparation, and other resources.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.