Job Details

Position Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at Mass MarketsOverview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will be a confident, fully engaged team player who brings a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional mannerUtilize knowledge base and training to accurately answer customer questions and sell appropriate products and servicesListen to customers, understand their needs, and resolve customer issuesResearch systems to find missing information; coordinate with other departments to resolve issues as applicableUtilize systems and technology to complete account management tasksAccurately document and process customer orders in appropriate systemsFollow all required scripts, policies, and proceduresComply with requirements surrounding confidential information and personal informationEscalate customer issues to the appropriate staff and management for resolution as neededAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsQualifications Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words per minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAptitude for conflict resolution, problem-solving, and negotiationCustomer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusAbility to thrive in a fast-paced environment where change and ambiguity are prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required) One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environmentState or Federal work experienceCompensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.PTO and paid holidaysIncentives & rewards including cash bonuses, prizes, and occasional car incentivesHealth benefits: comprehensive medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (options vary by location)Retirement savings where availableDisability insurance: short-term disability coverageLife insurance optionsSupplemental insurance: accident and critical illnessCareer growth with internal promotion opportunitiesPaid trainingCasual dress codeWork Conditions and Additional Information This job operates in a professional office environment and is largely sedentary. Reasonable accommodations may be provided as required by law. All MCI locations require authorization to work in the country where the job is based. Job offers are contingent on background/security investigation results and may include drug screening.Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications and are free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with applicable laws and regulations.About MCI MCI helps customers take on CX and DX challenges differently, delivering solutions that drive exceptional experiences and performance. MCI's subsidiaries include a range of service delivery and technology-enabled companies across multiple locations.#J-18808-Ljbffr