Job Details

A company is looking for a Service Delivery Supervisor to oversee IT service management processes and ensure high-quality user experiences.Key ResponsibilitiesTransform and evolve IT service management practices, ensuring adherence to ITIL best practicesLead and mentor a team, fostering a culture of collaboration and continuous improvementCreate and manage KPIs to measure the success of IT services and supportRequired QualificationsITIL Foundation Certification (V3 or V4) is highly desirableThree years of related experience managing support queuesExperience in creating and implementing continual service improvement plansCall center experience is considered beneficialProficient in MS Office and/or Google Workspace