Job Details

A company is looking for a CLX Pet Squad Lead to guide and manage a team of Claims Experience Specialists and Advocates.Key ResponsibilitiesGuide, mentor, and develop a team of Claims Experience Specialists and AdvocatesAnalyze claims data and performance metrics to identify operational inefficiencies and drive team performanceProvide feedback and implement development plans for team members to enhance growth and performanceRequired Qualifications3+ years of experience in the insurance industry, particularly in property & casualty claims handling2+ years of experience leading customer-facing teamsA proven track record of managing and coaching a team of five or moreAbility to understand and utilize AI/automation tools to drive changeCollege degree required