Job Details

Services Partners are the connective hub of the organization that synchronizes client service delivery, product, and strategic client engagement. They serve as the primary day‑to‑day point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross‑functional leadership, SPs drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and enabling Client Partners to move strategically and confidently. SPs lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast‑paced environment. Automotive experience is preferred.Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.Key ResponsibilitiesAct as the primary point of contact for clients, managing both tactical needs and long‑term planning.Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom's offerings to align solutions effectively.Value delivery & excellent client satisfaction through operational rigor, proactive engagement and strategic guidanceCommunication: Pro‑active, professional communication, keeping the client informed of relevant information through relationship‑building contacts and recurring status callsIssue management & escalation: coordinating issue response, serving as an escalation point and notifying leadership as neededSupport Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.Build client relationships at a strategic level with clients to identify and qualify upsell, cross‑sell, and expansion opportunities.Resource Management: Allocations & assignments for solution implementation and production supportOperations & Change Management Orchestration & Support: including case workflow management and project prioritizationSLA & timeline adherence: ensuring project deadlines and delivery due dates are accurately tracked and not missedImplementation Project Management Support: helping with alignment of teams to project requirements and tasks alongside a Project ManagerFinancial support: billing/invoicing for services rendered, reviewing financial metrics, maximize revenue mechanisms in service contracts, and supporting Finance forecasting and related effortsRisk/Security Support: monitoring sensitive data and related legislation to ensure appropriate access and dissemination of relevant recordsWhitespace and partnership reviews for opportunity identification and feasibility, encouraging expansion and growthMonitor account health for compression and churn risk signals to prevent revenue loss and provide strategic insight to Acxiom for client stewardship and partnershipProactively identify and communicate upcoming Product changes and client impactsQUALIFICATIONS6‑8 years of Service Partnership, Customer Success or Account Management experience in client‑facing roles in consulting or agency settingsAutomotive experience is preferred.Dallas, TX area is preferred.Primary Location City/StateHomebased - Conway, Arkansas#J-18808-Ljbffr