Job Details

ITSM Tools

Oversee ServiceNow (or similar) workflows, approvals, and integrations

Stakeholder Communication

Lead enterprise communications for changes and outages

Facilitate cross-functional decision-making

Required Skills

Enterprise Change Management / Governance

• ITIL-based ITSM expertise
• CAB/ECCB facilitation experience
• Risk and impact analysis
• Multi-vendor coordination
• Strong communication and stakeholder management
• Experience with ServiceNow or similar ITSM tools

Preferred Skills

Project scheduling (MS Project) for complex RFCs

• Experience facilitating design sessions post-CAB approval
• Strong documentation and reporting skills
• Ability to communicate with executive stakeholders