Job Details

Bpo Customer Service Representative

Come grow with us. Supportive employee focused work environment with the eligibility to work remotely after on-site training and at least six months of consistent job performance, subject to company policy, business needs and ongoing performance standards! Join the Edfinancial Team Make a Difference Every Day!

Location: Montgomery, AL

Job Type: Full-Time

Starting Pay: $18.00/hour + $4.93/hour

About Edfinancial Services

At Edfinancial, we're more than a workplace we're a mission-driven community helping people manage one of life's biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.

• 99% of entry-level employees who stay two years or more advance in their careers.
• We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters.

Why You'll Love Working Here

• Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA
• Work-Life Balance: 11 paid holidays + generous PTO
• Supportive Leadership: We invest in your training, development, and success.
• Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts.

"I never imagined a call center could feel this positive Edfinancial truly values its people."

Current Team Member

Your Role: Customer Service Representative

You'll be the friendly, professional voice supporting customers with care and confidence.

In this role, you will:

• Handle customer inquiries via phone, chat, and email
• Deliver clear, accurate information and solve problems efficiently
• Ensure customer satisfaction while maintaining compliance standards
• Collaborate with teammates and leaders who want to see you succeed

Work Schedule

This role requires flexibility for evening shifts during busy seasons.

Regular Hours of Operation (EST):

• Monday: 8:00 AM 9:00 PM
• Tuesday Wednesday: 8:00 AM 8:00 PM
• Thursday Friday: 8:00 AM 6:00 PM
• Saturday Sunday: Closed

Peak Seasons:

JanuaryMarch | JulyAugust | October

Ready to Grow With Us?

Join a team where your work has purpose, your leaders support you, and your growth is a priority.