Job Details

Hertz - 4445 Selma Highway - Responsibilities: Provide customer service at the counter and resolve issues; Serve as the primary Net Promoter Score (NPS) liaison for the management team; Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction; Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching; Ensures that all corporate policies and procedures are administered and followed by all staff