Job Details

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Balance cash at the end of each shift and generate reports for the next shift.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.