Job Details

Join Our Community of Food People!

Supports the Area Merchandising function by addressing and resolving service requests, new item setup, and excess and obsolete (E&O) inventory issues in a timely manner. Utilizes detailed knowledge of US Foods products, systems, and tools. Serves as the primary liaison between PSSA, Replenishment, and Category Management related to merchandising activities. Works closely with area departments - particularly Category Management and Replenishment - to support vendor and supplier communications.

Essential Duties and Responsibilities

1. Acts as the central escalation point of contact for all service requests related to product specifications, availability, substitutions, and merchandising issues.
2. Serves as gatekeeper for the New Item Request (NIR) process and tracking log, including approvals and 30/60/90-day follow-up.
3. Supports Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects.
4. Partners on E&O follow-up, CASIS billings, vendor meeting preparation, and post-launch reviews.
5. Serves as the escalation point of contact for RSC inquiries related to merchandising activities.
6. Develops subject matter expertise in US Foods systems and tools to respond to inquiries quickly and accurately.
7. Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items.
8. Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.

Relationships

• Internal: Category Operations Managers, Marketing Managers, Replenishment, Pricing team, Territory Managers, Account Executives
• External: Local vendors and brokers, as needed.

Work Environment

• Onsite: The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.

Minimum Qualifications

• 5 years of purchasing, merchandising, sales or customer service experience
• Proficiency in Microsoft Office applications, particularly Word and Excel

Education

• College degree or equivalent distribution and/or food service supply chain work experience

Preferred Qualifications

• Previous US Foods experience
• PRISM/Merlin/Tandem skills
• Purchasing, merchandising, sales or customer service experience in a foodservice distribution environment.
• Strong organizational, analytical, written, verbal, and interpersonal communication skills.
• Demonstrated focus on delivering effective service to both internal and external customers.
• Proven ability to research issues, escalate as needed, and follow through with urgency while overcoming obstacles using a solutions-focused approach.

This role will also receive an annual incentive plan bonus.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $60,000 - $90,000.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***