Job Details

Position Summary:

Join our dynamic team as a Host, where you'll be the first friendly face our guests see, setting a welcoming tone for their dining experience. Your warm demeanor and outstanding customer service skills will ensure that every guest feels valued and at home. You will efficiently manage the flow of guests, seat them promptly, and assist in keeping the dining area clean and organized.

Responsibilities:

• Welcome guests with a warm smile and friendly demeanor upon arrival.
• Skillfully manage the seating chart to accommodate guests and enhance table turnover.
• Field phone calls for reservations or inquiries in a polite and professional manner.
• Present menus to guests and notify servers of their arrival to ensure prompt service.
• Keep an organized waiting list and inform guests as their tables become available.
• Maintain a clean and inviting hostess station and lobby area.
• Assist with side duties like refilling condiments, restocking menus, and helping servers when necessary.

Qualifications:

• Ability to read and write proficiently.
• Strong communication skills essential for guest interaction.
• Capable of standing for up to 8 hours during shifts.
• Able to lift or move up to 25 pounds.
• Full mobility of hands and arms to perform tasks such as transporting plates, glasses, and baskets.

Competencies:

• Customer Focus: A genuine desire to provide exceptional service to our guests.
• Teamwork: Collaboratively work with coworkers to ensure a delightful dining experience.
• Adaptability: Adjust quickly to changing priorities in a fast-paced environment.
• Time Management: Efficiently manage wait times and seating to minimize guest delays.
• Problem-Solving: Handle guest concerns with professionalism and tact.

Skills:

• Basic math skills for managing seating arrangements.
• Excellent verbal communication abilities.
• Proficient multitasking and task prioritization skills.
• Basic computer skills for managing reservation systems.

Physical Requirements:

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds.
• Standing and Walking: Comfortable with prolonged standing and walking throughout the shift.
• Bending and Reaching: Frequent bending, reaching, and twisting is expected.
• Manual Dexterity: Good hand-eye coordination is essential.
• Communication Skills: Clear verbal communication for effective guest interaction.
• Temperature Tolerance: Ability to work in varying temperature conditions.

Benefits:

• Holistic Well-Being: Comprehensive health insurance, wellness programs, flexible hours, and paid time off for full-time staff.
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.
• Career Growth: Access to training programs, clear career paths, and mentorship opportunities.
• Recognition: Performance-based incentives, bonuses, and employee recognition programs.
• Inclusive Environment: A diverse workplace that supports open communication and teamwork.
• Flexibility: Customizable benefits and support for major life events.