Job Details

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Signing bonus
• Training & development

You May Be a Great Fit as a Customer Care Team Leader at Tyler Ayers - State Farm Agent If:

• You're the go-to person when challenges arise—calm, steady, and ready to assist.
• You genuinely care about your community and are committed to delivering exceptional service that has a positive impact.
• You're a natural relationship-builder who establishes trust quickly and maintains it.
• You prioritize listening, making customers feel heard before guiding them with recommended solutions.
• You remain compassionate under pressure, helping others navigate difficult situations with clarity and empathy.

At Tyler Ayers - State Farm Agent, we are dedicated to helping people protect what matters most. We take pride in our commitment to serving the community with integrity, care, and genuine support. If you're eager to advance your career, assist others, and join a team that strives to make a positive difference every day, you'll thrive with us.

We are seeking a Customer Care Team Leader to oversee daily service operations and ensure exceptional customer experiences. This role emphasizes communication, organization, and coordination to enhance customer interactions.

Responsibilities:

• Manage customer inquiries and oversee daily service operations.
• Facilitate team communication to maintain effective workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications:

• Outstanding communication and organizational skills.
• Strong attention to detail with the capability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support is preferred.
• Must be able to obtain applicable state insurance licenses.

Location Address: Colorado Springs, CO 80922