Job Details

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Responsibilities: • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Balance cash at the end of each shift and generate reports for the next shift. • Handle guest check-ins, check-outs, and payment processing with accuracy. • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Qualifications: • Experience in hospitality or customer service is preferred but not required. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Proven customer service experience with a strong guest-focused mentality • Availability to work flexible schedules, including weekends and holidays. Compensation: $14 - $15 hourly

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