Job Details

Overview

Content Marketing Specialist at MCI. This role focuses on creating compelling B2B content that builds authority and drives leads. The position is remote/work-at-home and part of a larger BPO organization.

Key Responsibilities

• Write blogs, case studies, whitepapers, and email content.
• Support webinars, video scripts, and customer stories.
• Optimize content for SEO and buyer journey stages.
• Collaborate with Sales on account-targeted content.
• Measure and improve content performance.

Candidate Qualifications

• Bachelors degree in Marketing, Journalism, or Communications.
• 2 years of experience in content creation or digital marketing.
• Strong writing, editing, and research skills.
• Knowledge of SEO and performance metrics.
• Ability to write for executive and technical audiences.
• Experience with CMS and automation tools preferred.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Compensation and Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

• Paid Time Off: PTO and paid holidays.
• Incentives & Rewards: Contests with cash bonuses and prizes.
• Health Benefits: Medical, dental, and vision coverage after onboarding; MEC medical plans after 30 days. Options vary by location.
• Retirement Savings: Retirement programs where available.
• Disability Insurance: Short-term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Emphasis on internal promotions and advancement opportunities.
• Paid Training and a collaborative, engaging work environment.
• Casual Dress Code.

About MCI

MCI helps customers take on CX and DX challenges with industry-leading solutions, including BPO, staff augmentation, contact center services, and IT services. MCI employs 10,000+ professionals with diverse client partners across North America.

Diversity and Equality

We embrace diversity and are committed to an environment free from discrimination. All employment decisions are based on merit and qualifications. MCI complies with applicable laws and provides reasonable accommodations where required.

Disclaimers

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. This description is not a contract for employment, and either party may terminate employment at any time.