Job Details

Customer Service Representative

Join our dynamic team at Foundever in Montgomery, AL where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 201 Technacenter Dr, Montgomery, AL 36117. Please note that candidates must reside within commuting distance to our office.

As a Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.

Competitive Compensation: Starting at $17 per hour

Training Compensation: 100% paid professional training at $15/hour

Work Schedule: Expected to work no less than 40 hours per week, with availability on weekends as needed

Training Hours: Training will be conducted from 9 am to 5:30 pm.

Shift Options: After training, you will work an 8-hour shift between 1 pm and 10 pm or a 10-hour shift between 11 am and 10 pm.

Benefits Package:

• 401(k) plan
• Comprehensive medical, dental, and vision benefits
• Wellness programs
• Paid time off
• Employee Assistance Program (EAP)
• Employee discounts
• Referral bonuses
• Opportunities for internal promotion (84% of our management roles)

What We're Looking For:

• Location: Must reside in Montgomery, AL, or within commuting distance
• Age Requirement: Must be at least 18 years old
• Education: High school diploma or GED equivalent is required
• Experience: Preferred 6 months to 1 year of relevant work experience
• Availability: Must have flexible availability during operating hours
• Customer Service Skills: A professional attitude and aptitude for customer service are essential

Key Skills:

• Tech-Savvy: Proficient in navigating system tools to search for information and answers
• Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
• Reliability: Dependable and responsible, with a strong commitment to your role
• Critical Thinking: Capable of assessing situations and developing empathetic solutions
• Service Orientation: A personal drive to serve others with compassion and professionalism
• Organizational Skills: Strong organizational abilities to manage tasks effectively
• Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.