Job Details

Details of the Position:Skill: Customer care ExecutiveLocation – Onsite work at our Client Project Location in Belfast, MEDuration : Contract is for 6 months extendible to 1 yearWork Authorization: Only US CitizensExpected project Start date : Immediate to First week of Jan 2026.There would be two rounds of Interviews .Below is a summary of the work involved:Job DescriptionContractor shall provide resources that meet the following job requirements:Takes ownership towards driving and achieving set goals related to productivity, quality controlsset for the team. Be responsible in understanding workflow directives the way it is defined andasks questions when there are bottlenecks in the existing process.Essential Functions (Duties and Responsibilities): Each resource shall be trained and prepared to do the following tasks and meet the following requirements:Create payer portal credentials in a secured environment through co-ordination with relevant team membersPerform tasks or related responsibilities and achieve desired output on specified process.Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality servicesResponsible to maintain important logs and documentation regarding the details of the tasks performedSupport an environment of accountability and management against goalsWork with internal stakeholders to identify and resolve work related issues impacting individual clients and/or discrete lines of businessEducation & Experience Required:Bachelor's degree or equivalentFresher or up to 1 year experience in fast paced environmentKnowledge & Skills:US Healthcare knowledge is a plus, but not mandatoryGood communication skillsAbility to clearly articulate actions taken and next stepsMS office skills