Job Details

Title: Customer Care Representative 1 - CCR1

Duration: 2yrs.

Hourly pay: XX16.00/h
Shift: Standard

Location: Montgomery, AL 36104

Desired Qualifications:

• Manages large volume of incoming phone calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication. Provides accurate, valid, and complete customer information. Meets service team sales targets and call management quotas. Manages customer complaints.
• Provides appropriate solutions and alternatives.
• Follows up ensure resolution.
• Keep records of customer interactions.
• Files documents.
• Follows communication procedures, guidelines, and policies.
• Must have: Bilingual in Spanish.