Job Details

Job Summary:

The Lobby Attendant is responsible for the maintenance and cleanliness of the lobby and public areas, which includes the outside front entrance of the hotel, while projecting a high standard of service and professional hospitality at all times.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Thoroughly clean all public and employee restrooms areas, including but not limited to sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents, and/or floors. Adhere to cleaning procedures and instructions for the use of cleaning agents.
• Thoroughly dust all furniture, pictures, and shelves in all public areas.
• Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
• Clean ashtrays and empty trash. Clean the inside and outside of the trash can.
• Maintaining the cleanliness of the floors, including sweeping, mopping, buffing, polishing, etc.
• Walk the parking lot picking up all trash.
• Maintaining carpets and upholstery.
• Restock restrooms and employee restrooms.
• Respond to guest requests.
• Complete maintenance work orders and deliver them to supervisors/management promptly.
• Turn in all lost and found items in accordance with lost and found procedures.
• Clean employee locker room twice daily.
• Vacuum all public areas.
• Maintain cleanliness of the outside of the building, which includes mopping, sweeping all glass entrance doors and carpets.
• Monitor elevator cleanliness.
• Clean the fitness and business center. Clean the fitness room, equipment, mirrors, rug, and anything else that might need cleaning.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security department.
• Provide general public assistance, instruction, and/or guidance for guest and employee safety in fire or other emergencies.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Knowledge of principles and processes for providing customer and personal services.

Education & Experience:

• High school diploma or equivalent is required.

• Any combination of education and experience that provides the required knowledge, skills, and abilities.

• Previous experience is preferred.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.

• Must be able to lift up to 15 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.