Job Details

Job Summary:

The Restaurant Server will service food and/or beverage, including the order-taking and delivery of any food and/or beverage items.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Ensuring that checklists, requisitions, and proper opening and closing functions are being completed each shift.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
• Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices. (eg. ServSafe, Responsible Vendor).
• Ensuring sequence of service for all guest interactions are met from warm welcome to fond farewell.
• Recording Guest Preferences into Open Table.
• Upsell products to guests to ensure hotel financial profitability,
• Ensuring that all steps of services as outlined in training materials are being followed on a daily basis.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations.
• Organize special events in the restaurant, such as receptions.
• Ensure that all standards and hotel cash handling procedures are met.
• Maintain cleanliness of all outlets on a daily basis.
• Solicit feedback from guests concerning the service and food & beverage offerings in all outlets.
• Using proper standard operating procedures to report any defects in the bar/lounge,
• Preparing mise en place for breakfast, lunch, or dinner service prior to shift.
• Staying updated on current menu choices, specialties, and menu updates.
• Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, and communicating specific customer needs to the cooks if of age.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
• Assisting with special events as needed.
• Prepare mixed drinks for service to your customer's table when the bartender is not available.
• Assist the Restaurant dining services (if necessary) when and where appropriate.
• Assist with seating guests. (if necessary)
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent written and verbal communication skills.

• Ability to remember, recite and promote the variety of menu items.

• Ability to work under pressure and deal with stressful situations during busy periods.

• Excellent organizational skills and attention to detail.

• Have some familiarity with basic cooking skills.

• POS system knowledge.

Education & Experience:

• High school diploma or equivalent is required.

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.

• Must be able to lift up to 50 pounds at times.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.