Job Details

Generator Technician

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time generator technician with integrity and professionalism to join our team.

Who You are:

• You have great communication and strong customer service skills.
• You work well with a team.
• You have excellent work ethic and leadership skills.

What You will be responsible for:

• Troubleshoot, diagnose, and repair generators in residential properties.
• Conduct routine inspections and repairs including, but not limited to, changing oil and filters, replacing belts and hoses, check battery levels, check spark plugs, and cleaning components.
• Advise homeowners on the status of their generator and provide options for necessary modifications or repairs.
• Complete invoices and obtain customer authorization/signatures for the financial decision at the beginning and end of the job.
• Travel to job sites within the service area and maintain communication with dispatchers and management to ensure schedule is maintained, work orders are completed, and delays are properly relayed to the customer.
• Provide excellent customer service and take proper measures to protect the customers home while performing work.
• Keep accurate records of all inspections, repairs, and maintenance performed on the generators.
• Maintain a clean and organized work area and ensure that all tools and equipment are in good working condition.
• Adhere to safety guidelines and protocols at all times.
• Remain up to date with new developments in generator technology.
• Build positive relationships with team members and assist with the training of apprentices.

Who We are:

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Vacation
• Health Insurance Plan for team members and their families
• Supplemental Insurance Plan for team members and their families
• Life Insurance
• Long Term/Short Term Disability
• Incentive Programs
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for professional growth and development

Qualifications and Skills:

• Experienced with maintaining and installing generators preferred.
• Experience running gas lines for National Gas and LP systems preferred.
• Generac and/or Kohler Certified preferred.
• ServiceTitan experience is preferred.
• Experience with generator testing equipment preferred.
• Experience using hand tools/power tools required.
• Ability to read and interpret technical manuals and schematics.
• Excellent customer service skills
• Excellent critical thinking and problem-solving skills
• Effective communication skills and ability to work well with team members including sales representatives.
• Must be willing to service customers for emergency after-hours calls.
• Demonstrate knowledge and skills for generator installation, maintenance, and repair.
• Knowledge of the National Electrical Code (NEC).
• Valid Driver's License Required.
• Ability to pass a drug test, background check, MVR check, and physical fitness test.
• Must be able to lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small spaces.
• Authorized to work in the United States.
• Passion for helping others. Present a professional, positive, and helpful attitude at all times.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

Work Schedule

• Monday to Friday
• On call

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program