Job Details

Job Title: Business Analyst

Duration: 9 Months contract with high possibility for extension

Location: Montgomery, AL 100% Onsite



Position Description

• The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes.


• This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.


• The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.

• Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).


• Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.


• Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.


• Strong understanding of ITIL practices.


• Excellent communication and collaboration skills.


• ITIL 4 Foundation or Higher

• Experience with ServiceNow Flow Designer, IntegrationHub, and custom app development.


• Knowledge of government IT projects or large-scale enterprise environments.


• Strong documentation skills (workflows, configuration, solution design).

• 35+ years of ServiceNow development experience in ITSM environments.


• Hands-on experience implementing workflows and integrations in ServiceNow.


• Experience participating in testing, code reviews, and deployment activities.


• Certified ServiceNow System Administrator

• Prior experience with Agile Methodology.


• Prior experience supporting state or federal government IT modernization projects.


• Experience with ServiceNow development, upgrades and maintaining customizations.


• Experience working with cross-functional project teams, product owners, module contractors, IT leads.

• Bachelors degree in computer science, Information Technology, or related field.


• 10+ years equivalent work experience may be considered in lieu of a degree.

• Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.

• ServiceNow Certified System Administrator (CSA)


• ServiceNow Certified Implementation Specialist (CIS) ITSM


• ServiceNow Certified Application Developer (CAD)

• PMI Agile Certified Practitioner (PMI-ACP)


• ServiceNow Certified Technical Architect (CTA)


• ITIL 4 Foundation Certified


• Professional Scrum Master (PSM)