Job Details

Job Summary

Qualifications:

Graduation from high school, technical school, GED, and/or equivalent required

Experience with student database software is preferred

Help desk experience preferred

Certification of completed course of study in computer operations, data management, or related areas is preferred

Technical work experience in informational technology, data management, installation of software, computers, and peripheral equipment, etc., is preferred

Positive attitude, good oral and writing skills

Ability to explain technical concepts in easy-to-understand language

Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations

Essential Duties:

Via phone, email, or remote access, provide school and central office staff with help on various Information Technology issues

Log all phone calls and email requests

Create work orders for all requests using IT Direct ticketing system

Identify problem trends and respond appropriately

Escalate technical support issues that cannot be addressed by the Help Desk

Make recommendations as to replacement, repair, and purchase of hardware and software items to enhance performance of MPS technology and equipment programs