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Join to apply for the Senior Operations Manager role at Mass Markets
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking an experienced and results-driven Senior Operations Manager to join our dynamic BPO team. This role is pivotal in ensuring operational excellence, driving performance, and optimizing efficiency across multiple campaigns. The ideal candidate will have a strong background in managing large teams, improving processes, and delivering high-quality service while meeting key performance indicators (KPIs) and client expectations.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities
Candidate Qualifications
All positive, motivated, and dedicated applicants are encouraged to apply. The ideal candidates for this position should possess the following qualities:
Compensation Details
At MCI, we value your contributions and offer competitive compensation and benefits packages that grow with you. Starting salary depends on experience, and we provide various benefits and incentives, including:
Physical Requirements
This role is primarily sedentary, requiring long periods of sitting/standing, computer use, and occasional movement around the office, including lifting objects up to 40 pounds.
Conditions of Employment
Equal Opportunity Statement
MCI is committed to diversity and equal opportunity. We do not discriminate based on age, race, gender, disability, or other protected characteristics and provide reasonable accommodations as needed.
About MCI
MCI helps clients improve CX and DX through innovative solutions in BPO, IT, and staffing. Recognized for rapid growth and industry leadership, MCI operates multiple global facilities and employs over 10,000 professionals dedicated to delivering exceptional services.
This description provides a general overview and is not exhaustive. Responsibilities and requirements may evolve. Employment is at-will, and the company reserves the right to revise this description at any time.
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