Job Details

IT SPECIALIST

We are seeking an IT Specialist to join the team, working in a full-time position with Jackson Thornton Technologies (JTT). Our IT Specialists work to troubleshoot IT related issues and determine when there is a need for an issue to be escalated. The primary responsibility of this position is to provide technical support to clients: by phone, email, remote access tools, and onsite visits as needed. Our IT Specialists must be outgoing and personable, comfortable dealing with frustrated users, and have excellent customer service skills.

This individual will work out of our Montgomery office when not onsite at clients, and will be included in rotation with team members for after hours and weekend support on-call. There is potential to work in a hybrid or remote capacity after becoming proficient in the role.

Requirements include:

• Bachelor's degree with focus on Information Technology or related major (comparable work experience and certifications will be considered in lieu of degree)
• Proficiency with Microsoft Windows Operating Systems and troubleshooting
• Proficiency with troubleshooting applications, network connectivity, and printing
• Must be a self-starter and highly organized
• Excellent written and verbal communication skills
• Ability to work with a variety of people in all levels of an organization
• Minimum of one year of related experience
• Microsoft certifications A+ and/or Network + preferred