Job Details

Overall Job Summary: The Store Manager is responsible for achieving sales and profit goals by delivering the best customer experience. They will ensure the team is well-supported, developed, and managed according to results, values, and leadership standards. The Store Manager will operate in compliance with legal requirements and H&M policies to meet customer and colleague expectations.

This position reports to the Area Sales Manager and has direct reports including the Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume), Cash Office Responsible (based on volume), and Sales Associates.

Your Day-to-Day

Sales and Profit

• Analyze sales and profit KPIs regularly and take strategic actions to maximize results.
• Ensure store operations, standards, and best practices are followed, including scheduling to maximize conversion and support commercial activities within the sales budget.
• Prioritize actions with the team to maintain optimal garment levels impacting sales positively.
• Manage store maintenance cost-effectively, meeting H&M standards, and initiate necessary actions.
• Prevent loss actively with the team and follow audit guidelines.
• Participate in executing store routines such as delivery processing, garment handling, reductions, and pricing changes.

People and Teams

• Oversee recruitment, training, development, and succession planning aligned with H&M best practices.
• Evaluate and manage team performance, conduct dialogues, develop plans, and implement feedback for improvement.
• Maintain clear communication on business performance, company culture, and goals through daily and scheduled meetings.
• Ensure health, safety, legal, and security standards are upheld, safeguarding employees and customers.
• Promote feedback and coach the team to strengthen company culture.

Financial Accountability

• Take responsibility for store sales and profit.
• Accurately record sales figures and working hours.

Qualifications

Who You Are

• Inclusive, positive, creative, and open to trying new ideas.
• Passionate about customer service and inspiring others.
• Outcome-driven with strong planning, engagement, and motivation skills.
• Capable of lifting over 20 pounds and standing for long periods, with ability to climb ladders and use step stools.
• Open availability, including evenings and weekends.
• 2-3+ years of management experience leading employees.
• Basic computer skills for navigation, data entry, and software use.
• Willingness to travel as needed for store support, meetings, and training.

Additional Information

Why You'll Love Working for H&M

• Dynamic, diverse, and supportive team environment.
• Growth and development opportunities.
• Express your personality through dress; staff discounts available.

Job Status: Hourly, Non-Exempt

Compensation: $59,505 - $69,323 annually

EEOC Code: OFM

*This posting highlights key responsibilities and requirements. Additional duties may be assigned at the company's discretion.

**Salary ranges are estimates and may vary based on qualifications and location. Range may be adjusted in the future.

Benefits

We offer attractive benefits, including staff discounts across H&M Group brands, and participation in the H&M Incentive Program. Benefits may vary by market and employment type.

Additional perks include medical, dental, vision, wellness programs, 401K, and voluntary benefits.

Inclusion & Diversity

H&M is committed to creating an inclusive, diverse, and equitable workplace. We value diverse teams to foster innovation and better serve our global customer base. We aim for a fair recruitment process and kindly request no cover letters to reduce bias.

Company Description

H&M offers the latest fashion styles and collaborations, emphasizing quality, affordability, and sustainability. Learn more about us on our website.