Job Details

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at
The CBO Account Review Specialist (ARS) communicates concisely and provides excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers with professionalism, competency, compassion, and ownership. The ARS is responsible for using and maintaining knowledge of multiple computer systems and payer portals/web-based applications or systems on a daily basis.
Duties may include, but are not limited to the following:

• Full account resolution, including the review/audit of all activity;
• Updating data in appropriate systems and filing for insurance, financial assistance and/or other;
• Proper and timely account adjustments;
• Review and Confirmation of accurate patient responsible balances;
• Assistance with patients and patient's family phone calls and walk-ins
• Review for appropriate financial classification;
• Review to ensure appropriate payment posting and identification of over payments/refunds due;
• Account notations;
• Performs other duties as requested. Notifies Supervisor of account error trends.

• High school diploma or equivalent required.
• Minimum 2 years medical billing/collection or related experience preferred.
• Previous experience working in healthcare with knowledge of third party payers and denials preferred.
• CPAR certification preferred.
• Must be proficient with Microsoft excel.
• Must to be able to make decisions on whether an account is in the right financial class.
• Ability to read and write proficiently.
• Good customer service and math skills.
• Excellent communication skills, both verbal and written; demonstrated positive attitude and acceptance of Baptist Health values.
• Strong computer skills and excellent telephone skills required.