Job Details

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

* Receive and process payments.

* Update lot (vehicle) notes in the system.

* Answer multi-line telephone in a professional manner.

* Face-to-face customer interaction.

* Use company resources to gather information and offer solutions to meet customer needs.

* Contact clients to obtain vehicle pick-up information.

* File documents according to criteria.

* Process mail incoming and outgoing per criteria.

* Read and interpret various reports and documents.

* Proper completion of sale documents.

* Other duties as assigned.

Required Skills & Experience:

* One year of office support experience in a customer service role preferred

* High School diploma

* Excellent customer service skills and attitude

* Excellent written and verbal skills

* Proficient with office equipment

* Attention to detail

* Problem-solving

* Computer proficiency - MS Suite

* Typing speed 45WPM

* Professional appearance

* Ability to multi-task in a fast-paced environment

* Bilingual skills a plus

* Occasional overtime as needed