Job Details

Service Delivery Operations Manager HVAC/R

Company Overview

Our client is the Southeast region s leader in heating, ventilation, and air conditioning, and refrigeration (HVACR) products, systems, parts, and services for commercial buildings. They are currently seeking a Service Delivery Operations Manager to manage the Service Delivery Team members for a multi-location commercial HVACR service organization. This role is an integral part of the service team and requires strong leadership skills along with experience using COINS ERP software.This is a full-time, permanent position and will report to the Director of Service.

What s In It For You?

• Opportunity to work for a leading innovator in HVACR service and make a difference in environmental initiatives to create a more sustainable world for all
• Ability to create better outcomes for our customers, so we all can breathe easier
• Potential to make an impact and shape your career with a company that is passionate about growth and development
• Opportunity to coach, mentor, and develop an outstanding group of employees in a people-centered, growing company
• Competitive compensation and benefits, PTO, company holidays, 401K with company matching, and career advancement opportunities!

What Makes You A Good Fit?

• High School Diploma or equivalent
• 1+ years of experience with COINS ERP software
• 2+ years of related experience with a Service or Construction Company (preferred)
• Strong written and verbal communication skills
• Working knowledge of Microsoft Office Suite
• Strong organization, problem-solving, and leadership skills

Responsibilities

• Manage, coach, and develop service delivery teams responsible for customer satisfaction across three company locations that consist of service coordinators and dispatchers, billing coordinators, and service managers.
• Develop, champion, and implement a client service delivery strategy, and supporting processes.
• Identify recurring service delivery & customer issues, drive root cause analysis, and resolve them via appropriate corrective & preventive action plans.
• Lead and mentor direct reports providing regular feedback, coaching, and guidance based on individual performance.
• Accountable for meeting profitability and efficiency standards for client delivery.
• Drive business goals and reporting metrics through the use of COINS ERP software.
• Responsible for the execution of our service delivery strategy and championing operational excellence to continue elevating the client experience.

Preferred Qualifications

• Bachelor's degree in business or accounting or related field
• 3+ years of experience using COINS ERP software
• Previous management or supervisory experience
• Commercial HVACR service or construction industry experience

Compensation & Location

This position is based out of Birmingham, AL. This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that includes a competitive compensation plan, company matching 401K program, PTO and company holidays, and comprehensive benefits.