Job Details

Who AreWe?

RAM Hotels -a dynamic, thriving, innovative hotel management company headquartered inColumbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in thehospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama andGeorgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitalityindustry. When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family!

POSITION: Assistant General Manager

JOBSUMMARY

TheAssistant General Manager will coordinate the activities of hotel personnel asdirected and provides support to the General Manager. If your passion is delivering quality and value, this may be the jobfor you.

JOBRESPONSIBILITIES
Assigns duties to staff and observes performanceto ensure adherence to hotel policies and established operating procedures
Provides training, including safety training, tostaff
Selects or assists in the selection of hotelstaff and completes all new hire paperwork
Reviews employee performance and conductspersonnel actions such as disciplinary actions and terminations
Maintains accurate records including cash flowsheet, direct bill accounts, credit card receipts, registration cards,reservation cards, direct bills, credit cards, and tax exempt.
Conducts or assists in conducting staff meetings
Adheres to all franchise and company proceduresand regulations as well as standard operating procedures
Receives and resolves or assists in resolvingguest complaints and employee issues
Performs functions of the General Manager intheir absence
Available24/7 with reliable transportation
Coversshifts in all departments as scheduled by the General Manager
Corresponds with group and travel agents toanswer special requests for rooms and rates
Assistswith sales and marketing efforts as directed
Answers inquiries pertaining to hotel policiesand services
Assists General Manager in annual wage scalesurveys; ensures employee wages follow wage and salary guidelines
All other duties as assigned

PROFESSIONALEXPERIENCE
Bachelor's degree in Hospitality Management orsimilar degree or an equivalent combination of education and experience
Hotel operations experience to include knowledgeof all applicable laws, ordinances, regulations, and requirements of federal,state, and municipal authority
Presentation/Facilitation Skills (preferred)
Excellent customer service skills

INDUSTRY EXPERIENCE
Previous experience in the hospitality industry(preferred)
Hotel Management Operations experience(preferred)
Knowledge of government relations regarding hoteloperations (preferred)

REQUIRED SKILLS
Ability to work in a fast-paced environment
Must be flexible to work varied schedules
Ability to delegate and direct the activities ofthe team to ensure efficient operation
Excellent written and oral communication skills
Must have the physical ability to walk, bend, andstand for long time periods
Must be able to lift up to 25 lbs.

ESSENTIAL SKILLS
Ability to express compassion while remainingcomposed; ability to remain calm and focused while working under pressure
Promote the property by demonstrating a"top-notch attitude toward our guests which includes anticipating the guestsneeds - be proactive
Ensure that you are always a positiverepresentation of the property; embrace and respect diversity andmulti-cultural environments

BENEFITS

RAM Hotels hires the best people, we workextremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities,we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, and other additional perks being an employee of RAMHotels.

RAM Hotels is an EqualOpportunity/Affirmation Action employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.