Job Details

Job Description Customer Service Representative I - ( 22000192 ) **Description**

**A Career at Rheem: Where Comfort Is Your Calling**

At Rheem, we are dedicated to bringing comfort to peoples lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact livesevery day.

The **Customer Service Representative** is r esponsible for accepting customer orders, answering of switchboard, transferring of calls, determining customer requirements and expectations, processing customer orders, and coordinating with production control, shipping and warehouse personnel to ensure fulfillment of customer requirements. Maintain daily logs.

This position will serve our **HTPG** Division, located inScottsboro, AL.

**WHAT YOULL DO:**

* Receive and process orders via phone, fax, and EDI. Consult with supervisor where necessary.

* Extensive phone contact with dealers, wholesalers, retailers, customers, and internal customers concerning the following issues; production and shipping dates, price and availability of product, warranty information, authorization to return goods, truckload scaling optimization, Division policies and procedures, etc.

* Exhibit a high level of diplomacy, tact and service orientation to facilitate cooperation and goodwill when dealing with internal and external customers.

* Take ownership of customer complaints and take necessary steps to prevent reoccurrence.

* Determine customer order requirements and expectations and coordinated with production logistics. React quickly to changing priorities, processes and systems.

* Provide order information and encourage proper purchasing habits on the part of the customer in order to facilitate more economical scheduling of plant production.

* Maintain records of the production, shipping and delivery status of customer orders on order record; maintain templates and customer profiles. Maintain related files for correspondence, credit request, invoices, etc.

* Prepare and maintain timely account status reports as requested, maintain daily logs

* Advise customers how to obtain in-warranty replacements.

* Advise distributors, sales representatives, etc., , restocking fees, etc.

* Must attend work regularly.

**Qualifications**

**WHAT YOU NEED:**

* One-year certificate from college or technical school, or combination of high school diploma (or equivalency) and related work experience.

* Experience in a call center.

**Required Knowledge, Skills, & Abilities:**

* Excellent problem solving skills.

* Excellent communication skills (written, listening, & oral).

* Excellent interpersonal skills including the ability to deal with people inside and outside the Company in a professional manner.

* Ability to carry out instructions furnished in written, oral, or diagram form.

* Demonstrated data entry skills (Will be assessed).

* Knowledge of water heater products

* Working knowledge of Microsoft PowerPoint **and** Outlook

* Basic computer skills (Microsoft Word & Excel)

**HOW TO STAND OUT:**

* An Associates degree and commercial refrigeration-related experience.

* Rheem has and continues to follow CDC guidance and will remain a masking environment for interviews. We will require all candidates (active and passive) to remain masked throughout their time on-site at a Rheem location or Rheem event. This includes within interviews rooms with more than 1 person present.

Rheem is a masking environment. We will continue to follow local, state and federal COVID guidelines and safety protocols.

***Rheem is an Equal Opportunity Employer***

**Notice to Third Party Recruitment Agencies:**

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will become the property of Rheem.

#LI-MH1

**Primary Location**

: US-AL-Scottsboro **Job**

: Customer Service & Contact Center Operations