InfiCare has been providing Contingent Staffing and Direct Hire staffing services to its clients across the US and in four continents Since 2001. Starting from a modest beginning in 2001, today we service clients ranging from Fortune 500 companies to medium sized businesses as well as small niche firms. In US we are based at Dulles, VA.
We are hiring "Call Center Service Representative" for one of our clients.
Job Title: Call Center Service Representative
Location: Montgomery, Alabama
Duration: Long Term Contract
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.
Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications.
May also make outboard service calls to potential customers.
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Researches required information using available resources. Identifies and escalates priority issues and complaints.
Follows up customer calls where necessary.
Completes call logs and produces call reports.
May be required to work in one or multiple queues/skill sets over various customer contact channels.
May assist in training new employees.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one s time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Under immediate supervision, works on a limited variety of straightforward jobs.
Works on assignments that are routine in nature, requiring moderate judgment.
Work is checked for errors.
Has little or no role in decision-making.
High school diploma or GED preferred.
0-2 years customer service related experience required.
MUST HAVE AT LEAST 6 MONTHS OF CALL CENTER EXPERIENCE
Thanks & Regards
InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |
703.###.#### Direct | ...@infiCareTech.com
Staffing Services since 2001 MBE Certified